FAQ
What is your return policy?
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our return policy section.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges for your products?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.
What should I do if my item arrives damaged or defective?
Upon receiving your order, please inspect the items immediately. If you find that the item is defective, damaged, or incorrect, contact us right away. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with our products.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or flammable liquids. If you have questions about a specific item, please reach out to our customer support for clarification.
Do you ship worldwide?
Yes! We ship worldwide from Hong Kong, shipping costs will vary depending on your location and the shipping method selected at checkout. Please note that international shipments may be subject to customs fees or import taxes, which are the responsibility of the recipient.
What payment options do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal & Apple Pay. All payments are processed securely through our payment gateway.
How long does it take for my order to process?
Orders are typically processed within 1–3 business days. Once your order is processed, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location and chosen shipping method.
How can I contact customer support for further inquiries?
You can reach our customer support team via email at Support@pedalore.co.uk